Refund policy

Return & Refund Policy

At Prezo3D, every product is custom-made and personalized specifically for you. Because of this, all orders are non-returnable and non-refundable once production has begun.

We only accept returns, replacements, or refunds if:

* The product arrives damaged, or
* You receive the wrong item.

To be eligible, you must contact us within 48 hours of delivery and provide:

* Clear photos of the product showing the issue, and
* A complete unboxing video recorded from the moment the package is opened.

Claims for damaged, missing, or incorrect items cannot be processed without a clear unboxing video.

Once the issue is verified, we will offer either a replacement or a refund, depending on the situation.

Prezo3D reserves the right to deny return or refund requests that do not meet the above conditions.

For any questions, please contact us at support@prezo3d.com.